“Mel’s professionalism, knowledge and expertise has been invaluable in establishing and progressing our cultural journey, at times this was painful for us but necessary in coming to terms with the way we operated and need to change. He was courageous and skilful in putting over difficult messages so that everyone could engage effectively with the issues. In doing so he takes a pragmatic and supportive approach to challenging personal behaviour even of the leadership team.
Mel has also been very flexible in dealing with what has been a developing agenda, responding to changes in scope, direction and timescales at short notice. This has allowed us to develop a comprehensive and meaningful action plan that has good support from all of the wider senior management team.”
CEO UK Government Department of Pensions